[rt-users] About the Comment Address in queues

[Phil Homewood]

Howard Kao wrote:
> I would like to ask about the Comment Address in a queue.  Correct me
> if I am wrong, but I know that the Reply Address is to allow people to
> reply to this address to automatically add an entry in the discussion.

You're not wrong.

>  What does the Comment Address do then?  It doesn't seem to allow
> people to send an email to it to create a comment, and with good
> reason since there's no telling which ticket the comment will go to. 

Now you are. :-) That's exactly the reason for the comment
address. Assuming the subject tag is intact, this will work
just fine.
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