[rt-users] setting the Due Date upon ticket creation ... REVISITIED

[Ruslan Zakirov]

On 7/27/05, Ennis William McCaffrey <ennis at mail.twcgb.net> wrote:
> Michael:
> 
> I have a web form (written in PHP) which allows a user to enter information and
> have an email sent to the appropriate queue, which opens a ticket in RT in that
> queue.
> 
> I have as the first line of the email the following:
> 
>                 Set-Start: 2005-January-01 00:00:00
> 
> However, the Script never gets run (I see nothing referenced in the RT log for
> my Script number which is 175)
> 
> And (of course) nothing ever gets done since the scrip never runs.
> 
> Based upon what Rsuland says I wonder if I actually have two independent
> problems:
> 
> 1) that the script never runs
Check this first. Start from debug log level. See
http://wiki.bestpractical.com/?Debug

> 
> and
> 
> 2) that the scrip doesn't do what I want it to
> 
> And of course I need to tackle number 1 first.
> 
> 
> 
> Ennis McCaffrey
> 
> Time Warner Cable
> Digital Network Engineer
> 
> 1001 West Kennedy Avenue
> PO Box 145
> Kimberly, WI 54136
> 
> (920) 831-9220 Office
> (920) 378-0416 Cell
> 
> Ennis at Mail.TWCGB.NET
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 


-- 
Best regards, Ruslan.