[rt-users] Problem with email reecption.

[Alex S. Moura]

Hello,

We believe that our rt-3.0.12 has a problem with email reception.
The system is a FreeBSD 4.1x with RT installed via ports. It has
been showing the following messages (and giving the EX_TEMPFAIL error)
to many messages that arrive:
---------------------------------------------------------
<a name="raw"></a>

<pre>Couldn't load module RT::Interface::Email::: Can't locate 
RT/Interface/Email/.pm in @INC (@INC contains: /usr/local/rt3/local/lib 
/usr/local/rt3/lib /usr/local/lib/perl5/site_perl/5.8.6/mach 
/usr/local/lib/perl5/site_perl/5.8.6 /usr/local/lib/perl5/site_perl 
/usr/local/lib/perl5/5.8.6/BSDPAN /usr/local/lib/perl5/5.8.6/mach 
/usr/local/lib/perl5/5.8.6 .) at (eval 7923) line 1.

Stack:
  [(eval 7923):1]
  [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:32]


Trace begun at 
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Exceptions.pm line 131
HTML::Mason::Exceptions::rethrow_exception('Couldn\'t load module 
RT::Interface::Email::: Can\'t locate RT/Interface/Email/.pm in @INC 
(@INC contains: /usr/local/rt3/local/lib /usr/local/rt3/lib 
/usr/local/lib/perl5/site_perl/5.8.6/mach 
/usr/local/lib/perl5/site_perl/5.8.6 /usr/local/lib/perl5/site_perl 
/usr/local/lib/perl5/5.8.6/BSDPAN /usr/local/lib/perl5/5.8.6/mach 
/usr/local/lib/perl5/5.8.6 .) at (eval 7923) line 1.^J^JStack:^J  [(eval 
7923):1]^J  
[/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:32]^J') called 
at /usr/local/rt3/lib/RT/Interface/Email.pm line 515
---------------------------------------------------------

The RT port has been reinstalled today and updated to a newer
release - rt-3.0.12_2 - but it still is exhibiting the same
symptoms than before.

What I can see as the cause is this message:
'Couldn\'t load module RT::Interface::Email::: Can\'t locate 
RT/Interface/Email/.pm in @INC

I understand that "RT/Interface/Email/.pm" should be 
"RT/Interface/Email.pm", but
I can't find where's the wrong reference. We don't have customizations
in @RT::MailPlugins in SiteConfig.

Thank you,

Alex