[rt-users] Query Problem

[Olivier Horec]

Hi,

I posted this problem before but I wasn't able to solve it.

I have detected some problems with the queries in RT (the variable
"Query" in RT, used to make searh on tickets)

The first problem is that you can't make searches on Owner Real Name
(the only thing you can do is search with the exact owner name)

The second problem is when you search tickets with dates : you get the
tickets one day before the query.

Has anyone tried to solve the problem or can anyone give me some ideas
to help me to solve it.

Thanks in advance

Olivier