[rt-users] RE: [Rt-devel] moving a ticket from queue to queue

[Roedel, Mark]

How is $NotifyActor set in your configs?  (By default, RT won't notify
you about things you did, on the principle that if you did it you
probably don't need to be told that it happened.)
 
 
--
Mark Roedel
Web Programmer / Analyst
LeTourneau University
 


________________________________

	From: rt-devel-bounces at lists.bestpractical.com
[mailto:rt-devel-bounces at lists.bestpractical.com] On Behalf Of Brookes,
Iris
	Sent: Wednesday, June 01, 2005 1:58 PM
	To: rt-users at lists.bestpractical.com;
rt-devel at lists.bestpractical.com
	Subject: [Rt-devel] moving a ticket from queue to queue
	Importance: High
	
	
	I'm new to RT and would like some help. I'm using RT3.4.1 on
Solaris. I have 4 queues ..... issues, development, testing and
implementation. I would like to have notification when a ticket moves
from queue to queue. 
	 
	I have created the corresponding 4 groups and 3 templates
(development, testing, implementation).  Here is the code for the
development template:
	 
	Subject: Ticket in Development Queue with status:
{$Transaction->NewValue}
	{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
	Please take note that the above ticket is now in the development
queue and should be looked at immediately.
	{$Transaction->Content()}
	
	I have also created 3 scrips (development, testing,
implementation). The scrip for the development queue is as follow:
	Condition: On Queue Change
	Action: Notify AdminCcs
	Template: (the above template)
	Stage: TransactionCreate
	 
	I tried moving a ticket from queue to queue but could not get
any email other than the original when the ticket was created. Can
anyone help me please? Thanks in advance.
	 
	Iris

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