[rt-users] Escalate tickets without changing last updated field

[Ruslan U. Zakirov]

Rasjid Wilcox wrote:
> On Tuesday 07 June 2005 16:47, Stephen Fung wrote:
> 
>>Change the following line in EscalatePriority.pm:
>>
>>Original:
>>my ($val, $msg) = $self->TicketObj->SetPriority($self->{'prio'});
>>
>>To:
>>my ($val, $msg) = $self->TicketObj->__Set(Field => 'Priority', Value =>
>>$self->{'prio'}, RecordTransaction => 0);
> 
> 
> Ah.  I had $self->TicketObj->_Set(.... with one underscore.
> 
> Using two underscores seems to have done the trick.
May be some one can write patch that achive same effect conditional?

I'll update wiki later(I'm in DNS block list :() with this info.

> 
> Thanks!
> 
> Rasjid.
>