[rt-users] Emailing status of ticket to user and manager

[Ruslan U. Zakirov]

Jared Hanks wrote:
> I would like to be able to have a user submit a ticket and whenever the
> ticket is updated have an email sent back to the user with the updated
> status/comments?  I would also like to be able to have a custom field
> for a department and have an email sent to the manager of the department
> whenever a change to the ticket is made?
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> 
> For example, lets say I have 3 users submit a ticket with the marketing
> department, (user1, user2, user3).  So if a change is made for the
> ticket submitted by user1 I would like an email to be sent to user1 and
> their manager, but not to user2, user3.
> 
> Does any one have any ideas on how to accomplish this?
> 
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