[rt-users] Emailing status of ticket to user and manager

[Jared Hanks]

I would like to be able to have a user submit a ticket and whenever the 
ticket is updated have an email sent back to the user with the updated 
status/comments?  I would also like to be able to have a custom field for a 
department and have an email sent to the manager of the department whenever 
a change to the ticket is made?

For example, lets say I have 3 users submit a ticket with the marketing 
department, (user1, user2, user3).  So if a change is made for the ticket 
submitted by user1 I would like an email to be sent to user1 and their 
manager, but not to user2, user3.

Does any one have any ideas on how to accomplish this?

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