[rt-users] Access to ticket based on custom field

[Stephen Turner]

At Wednesday 6/8/2005 03:33 AM, Jared Hanks wrote:
>Is there a way for a user to only have access to see certain tickets based 
>on a custom field?  For instance, I would like a manager to be able to 
>login and only see tickets pertaining to his/her department.  Is this possible?

No, you'd need separate queues for that.

Steve



Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)