[rt-users] Tickets Table and Date Management

[Ahalya_Nathan at mudnebr.com]

Hi all,
I am kindoff new to the RT system so any suggestions for the following 
questions will be really helpful.

1.There is the Tickets table and it has dates "start" ,"started" and 
"created " date. What is the difference between the three. 

2. In our system RT installed and it works fine, problem is when a ticket 
is "open"  the resolved date is 1/1/1970. When the ticket is resolved, the 
resolved date is set to the time and date when it was resolved. What is 
happening in our system is that this resolved date is set to 1/1/1970 
especially for new users. IS there some condition somewhere which is doing 
this.


Regards,
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District 
(402) 449-8218 phone
(402) 449-8131 fax
ahalya_nathan at mudnebr.com
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