[rt-users] Tracking if tickets are billed

Phil Homewood pdh at bestpractical.com
Tue Jun 14 06:53:45 EDT 2005



Chad Osmond wrote:
> Can I add an additional "status" for the ticket?
> Eg. New, Open, Resolved, Billed, Rejected, and Delete?

You can define statuses in RT_SiteConfig.pm. Check out RT_Config.pm for 
details.

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