[rt-users] Using RT to track *billable* work (reposted to unthread)

[G. Matthew Rice]

"Jay R. Ashworth" <jra at baylink.com> writes:
> 1) Has anyone already done it?  (And yes, I'd like it to integrate well
> with Asset Tracker as well)
> 
> 2) If not, does anyone need it?
> 
> 3) If so, is there anyone who's reasonably accomplished at modifying RT
> that is interested in working on it with me?

Hi Jay,

I may be interested.  The approach that I was planning on taking was to
integrate RT (and Nagios and Asset Tracker and some CRM and ... :) with
Banal:

        http://www.starnix.com/banal/

Banal already does things like retainers, billable vs. actual time billing,
half decent PostScript output, etc.

It has a command line and web interface.  The WUI is pretty, erm,
user-unfriendly, though (just raw access to the tables and some canned
reports).

Banal is probably better called a Practice Management System.  I was going to
cut out the ticket/helpdesk stuff from banal and integrate it with RT.

If you'd like to talk about it, send me a note.

Regards,
-- 
g. matthew rice <matt at starnix.com>           starnix, toronto, ontario, ca
phone: 647.722.5301 x242                                  gpg id: EF9AAD20
http://www.starnix.com              professional linux services & products