[rt-users] Using RT to track *billable* work (reposted to unthread)

[Chuck Colby]

On Tuesday 14 June 2005 09:26, G. Matthew Rice wrote:
> "Jay R. Ashworth" <jra at baylink.com> writes:
> > 1) Has anyone already done it?  (And yes, I'd like it to integrate well
> > with Asset Tracker as well)
> >
> > 2) If not, does anyone need it?
> >
> > 3) If so, is there anyone who's reasonably accomplished at modifying RT
> > that is interested in working on it with me?
>
> Hi Jay,
>
> I may be interested.  The approach that I was planning on taking was to
> integrate RT (and Nagios and Asset Tracker and some CRM and ... :) with
> Banal:
>
>         http://www.starnix.com/banal/
>
> Banal already does things like retainers, billable vs. actual time billing,
> half decent PostScript output, etc.
>
> It has a command line and web interface.  The WUI is pretty, erm,
> user-unfriendly, though (just raw access to the tables and some canned
> reports).
>
> Banal is probably better called a Practice Management System.  I was going
> to cut out the ticket/helpdesk stuff from banal and integrate it with RT.
>
> If you'd like to talk about it, send me a note.
>
> Regards,