[rt-users] Re: Deleting attachments from Tickets using the Web UI

[seph]

> Does anyone know of how to remove attachments from tickets once they
> enter RT using the Web UI, or how to custom code this?.  I have
> tickets coming through with attachments that are change request forms
> that need to be updated eg: different revisions of the same file and
> change managers are asking if they can just delete the attached file
> and re-add.

I don't think you can. Part of the model is that history is history,
and as such cannot be changed. 

Is the information that's changing something that could move to custom
fields?

seph