[rt-users] Scrip can't find requestors

[Felix Zhu]

But I really want the auto-reply to send to the requestor even if he is
the actor while a ticket is being created.

Because I need him know that he has successful send his request to our
system, and give him the ticket No. so that he can query us by using
this number at any time.

Regards,

Felix

Rick Russell wrote:

>Felix Zhu wrote:
>  
>
>>Think about this: If I really want RT to send an auto-reply to requestor
>>when a ticket is being created, but I don't want any other reply to send
>>to the person who performs an update(reply and comment), because they
>>already know what they've done.
>>How can I do this?
>>    
>>
>
>That's standard behavior. The Auto-Reply actions will always send, while
>the Notify actions will check the identity of the actor and only send to
>people other than the actor.
>
>Rick R.
>  
>