[rt-users] Scrip can't find requestors

Rick Russell rickr at rice.edu
Wed Jun 15 23:05:20 EDT 2005



Felix Zhu wrote:
> But I really want the auto-reply to send to the requestor even if he is
> the actor while a ticket is being created.

At the risk of repeating myself, _Auto-Reply actions will always send_, 
regardless of the Notify Actor setting. Assuming you've set up RT to 
Autoreply to Requestors on Create, your requestors will get the e-mail.

Seriously, I just did it myself. Default behavior is to autoreply to the 
requestor.

Rick R.

I said:

>>That's standard behavior. The Auto-Reply actions will always send, while
>>the Notify actions will check the identity of the actor and only send to
...

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