[rt-users] Scrip can't find requestors
Rick Russell
rickr at rice.edu
Wed Jun 15 23:05:20 EDT 2005
Felix Zhu wrote:
> But I really want the auto-reply to send to the requestor even if he is
> the actor while a ticket is being created.
At the risk of repeating myself, _Auto-Reply actions will always send_,
regardless of the Notify Actor setting. Assuming you've set up RT to
Autoreply to Requestors on Create, your requestors will get the e-mail.
Seriously, I just did it myself. Default behavior is to autoreply to the
requestor.
Rick R.
I said:
>>That's standard behavior. The Auto-Reply actions will always send, while
>>the Notify actions will check the identity of the actor and only send to
...
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