[rt-users] NotifyActor ignored for Notify Owner

Dan Fulbright dan+rt-users-list at dan.tulsa.ok.us
Thu Jun 16 02:06:47 EDT 2005


Dan Fulbright (on rt-users) wrote:
> When I "Take" a ticket, I get an e-mail that says, for example:
> 
> Transaction: Given to supportguy by supportguy
> 
> The problem is, I'm supportguy, so I know I just gave the ticket to 
> myself. I have this variable unchanged from the default:
> 
> Set($NotifyActor, 0);

OK, I figured this one out on my own, based on something I found on the 
rt-devel list. My e-mail address has a + (plus sign) in it. That messed 
up the regular expressions in lib/RT/Action/Notify.pm:

     if ($RT::NotifyActor) {
         @{ $self->{'To'} }  = @To;
         @{ $self->{'Cc'} }  = @Cc;
         @{ $self->{'Bcc'} } = @Bcc;
     }
     else {
         @{ $self->{'To'} }  = grep ( !/^$creator$/, @To );
         @{ $self->{'Cc'} }  = grep ( !/^$creator$/, @Cc );
         @{ $self->{'Bcc'} } = grep ( !/^$creator$/, @Bcc );
     }

I fixed this by changing the quoting $creator in the regexps with \Q:

         @{ $self->{'To'} }  = grep ( !/^\Q$creator\E$/, @To );
         @{ $self->{'Cc'} }  = grep ( !/^\Q$creator\E$/, @Cc );
         @{ $self->{'Bcc'} } = grep ( !/^\Q$creator\E$/, @Bcc );

I'm cross-posting this to the devel list, so someone can tell me if I 
did something I shouldn't have.

I'm using RT 3.4.1.

--df



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