[rt-users] Announcing RT::Extension::ExtractSubjectTagOnTransaction

[Geyer, Eric]

Can this be used to coalesce messages where the user replies without
including the RT ticket number in the subject line? 

I'd like RT to listen on a mail list and automatically generate tickets
based on traffic on that list.  However, not everyone will reply to the
proper email with the RT ticket in the subject and I don't want those
replies generating extra tickets. 

Eric 

-----Original Message-----
From: Kevin Riggle [mailto:kevinr at bestpractical.com] 
Sent: Wednesday, June 15, 2005 3:41 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Announcing
RT::Extension::ExtractSubjectTagOnTransaction

Best Practical released a new RT extension with the succinct name of
RT::Extension::ExtractSubjectTagOnTransaction to CPAN today.  (This is
the extension Jesse referred to in
http://gossamer-threads.com/lists/rt/users/45080)  As explained in the
README, it is by default configured to look for the tags of other RT
instances in e-mail and add them to the subject line of the ticket they
refer to, allowing you to keep tickets synchronized across instances.
It is also able to extract arbitrary subject tags via two configuration
directives, so it should be useful to synchronize with other systems,
such as network monitoring systems, which use e-mail.

RT::Extension::ExtractSubjectTagOnTransaction should be available from
your favorite CPAN mirror or at
http://search.cpan.org/~kevinr/RT-Extension-ExtractSubjectTagOnTransacti
on-0.01/

Full useage instructions are provided in the distribution's README.

- Kevin
--
  Kevin Riggle <kevinr at bestpractical.com>
  Best Practical Solutions, LLC
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