[rt-users] Announcing RT::Extension::ExtractSubjectTagOnTransaction

[Kevin Riggle]

On Thu, Jun 16, 2005 at 11:13:34AM -0700, Geyer, Eric wrote:
> Can this be used to coalesce messages where the user replies without
> including the RT ticket number in the subject line? 
> 
> I'd like RT to listen on a mail list and automatically generate tickets
> based on traffic on that list.  However, not everyone will reply to the
> proper email with the RT ticket in the subject and I don't want those
> replies generating extra tickets. 
> 
> Eric 

That's not *really* what this is designed for -- it's mostly been
written with cross-instance tracking in mind.  However, if you can
figure out how to make it do what you've described, we'd be interested 
in hearing how you managed it.

- Kevin
> 
> -----Original Message-----
> From: Kevin Riggle [mailto:kevinr at bestpractical.com] 
> Sent: Wednesday, June 15, 2005 3:41 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Announcing
> RT::Extension::ExtractSubjectTagOnTransaction
> 
> Best Practical released a new RT extension with the succinct name of
> RT::Extension::ExtractSubjectTagOnTransaction to CPAN today.  (This is
> the extension Jesse referred to in
> http://gossamer-threads.com/lists/rt/users/45080)  As explained in the
> README, it is by default configured to look for the tags of other RT
> instances in e-mail and add them to the subject line of the ticket they
> refer to, allowing you to keep tickets synchronized across instances.
> It is also able to extract arbitrary subject tags via two configuration
> directives, so it should be useful to synchronize with other systems,
> such as network monitoring systems, which use e-mail.
> 
> RT::Extension::ExtractSubjectTagOnTransaction should be available from
> your favorite CPAN mirror or at
> http://search.cpan.org/~kevinr/RT-Extension-ExtractSubjectTagOnTransacti
> on-0.01/
> 
> Full useage instructions are provided in the distribution's README.
> 
> - Kevin
> --
>   Kevin Riggle <kevinr at bestpractical.com>
>   Best Practical Solutions, LLC
> _______________________________________________
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> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com

-- 
  Kevin Riggle <kevinr at bestpractical.com>
  Best Practical Solutions, LLC