[rt-users] Reply sent when Solving ticket...

[Francois Meehan]

You the man!

Thanks a million Ruslan.

Francois

> Francois Meehan wrote:
>> Hi,
>>
>> When a ticket is "Resolve", and I have entered a description of what I
>> did
>> to resolve in the "message" section of the ticket, that message is not
>> sent to the requester, he only receives the "According to our records,
>> your request has been resolved. If you have any further questions or
>> concerns, please respond to this message." message...
>>
>> Is this normal behavior? How can I change that?
> Start from http://wiki.bestpractical.com/index.cgi?AddLastCommentToMail
> Then FAQ on the wiki
> Then search in archives.
>
>>
>> Francois
>>
>>
>> Random Thought:
>> ---------------
>> Many attempts to communicate are nullified by saying too much. - Robert
>> Greenleaf
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>
>
>



Random Thought:
---------------
I do not remember ever having seen a sustained argument by an author which,
starting from philosophical premises likely to meet with general acceptance,
reached the conclusion that a praiseworthy ordering of one's life is to
devote it to research in mathematics.
		-- Sir Edmund Whittaker, "Scientific American", Vol. 183