[rt-users] Reply sent when Solving ticket...

[Ruslan U. Zakirov]

Francois Meehan wrote:
> Hi,
> 
> When a ticket is "Resolve", and I have entered a description of what I did
> to resolve in the "message" section of the ticket, that message is not
> sent to the requester, he only receives the "According to our records,
> your request has been resolved. If you have any further questions or
> concerns, please respond to this message." message...
> 
> Is this normal behavior? How can I change that?
Start from http://wiki.bestpractical.com/index.cgi?AddLastCommentToMail
Then FAQ on the wiki
Then search in archives.

> 
> Francois
> 
> 
> Random Thought:
> ---------------
> Many attempts to communicate are nullified by saying too much. - Robert Greenleaf
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> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>