[rt-users] Basic config advise...

[Niels Bakker]

* fmml at cedval.org (Francois Meehan) [Tue 14 Jun 2005, 03:42 CEST]:
>I need and advise. I would like to provide some customers web acces to 
>RT so they can see and reply to requests from their company, even if 
>they are not the "Requestor" of these requests.
>
>I have created "unpriviledge" accounts for them.
>
>What is the best way to handle this?

Probably best to create a group per company, make all appropriate users 
a member of that group, and grant the group SeeTicket right on the 
particular queue for that customer.


	-- Niels.

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