[rt-users] How to write user-defined condition/action/template for a scrip?

[Stephen Turner]

At Friday 6/17/2005 05:47 AM, Howard Kao wrote:
>Hi all,
>
>Our company just recently started using RT.  A colleageu of mine and I 
>were assigned to watch over it.  However, both of us being newbies to RT 
>and Perl makes customizing RT to our needs a bit overwhelming, such as 
>writing user-defined scrips.  Can anyone please point me to some documents 
>on this subject?  I have googled around but most of what I found were a 
>bit advanced/perplexing for noobs like us.

Hi Howard,

A great resource is the wiki (see link below). Look under contributions.

Steve