[rt-users] How to write user-defined condition/action/template for a scrip?

[Howard Kao]

Hi all,

Our company just recently started using RT. A colleageu of mine and I were 
assigned to watch over it. However, both of us being newbies to RT and Perl 
makes customizing RT to our needs a bit overwhelming, such as writing 
user-defined scrips. Can anyone please point me to some documents on this 
subject? I have googled around but most of what I found were a bit 
advanced/perplexing for noobs like us. 

Thanks.
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