[rt-users] Comment when ticket transfers queues

[Vicki Stanfield]

Brookes, Iris wrote:

>Create a custom field to hold the new value. Next, create a scrip to set the value of this custom field on queue change.
>
>Iris
>
>-----Original Message-----
>From: rt-users-bounces at lists.bestpractical.com
>[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Vicki
>Stanfield
>Sent: Friday, June 17, 2005 11:07 AM
>To: rt-users at lists.bestpractical.com
>Subject: [rt-users] Comment when ticket transfers queues
>
>
>I am trying to determine how to get RT to prompt for and add a comment 
>to the ticket when it is transferred to another queue. I tried editing 
>the Global OnQueueChange scrip, but I haven't gotten it right. I tried 
>to change it from Notify AdminCCs to Notify Watchers and from Global 
>template: Transaction to Global template: Correspondence or Global 
>template: Admin Comment. Neither worked. Do I need to create a custom 
>template? I am new to all of this scrip stuff, but I appreciate the 
>power it gives RT. Now I just need to understand it better. Thanks for 
>your time and consideration.
>
>Vicki
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>
>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>  
>
So why would this be a custom field, when all I want is the same result 
as if I'd added a comment to the ticket and then transferred it to 
another queue? I just want it to be a single action instead of two 
steps. Did I state my question badly, or does this really require a 
custom field? I would think it could go where the other comments and/or 
replies go. Still learning,

Vicki
Vicki