[rt-users] Comment when ticket transfers queues

[Brookes, Iris]

Create a custom field to hold the new value. Next, create a scrip to set the value of this custom field on queue change.

Iris

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Vicki
Stanfield
Sent: Friday, June 17, 2005 11:07 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Comment when ticket transfers queues


I am trying to determine how to get RT to prompt for and add a comment 
to the ticket when it is transferred to another queue. I tried editing 
the Global OnQueueChange scrip, but I haven't gotten it right. I tried 
to change it from Notify AdminCCs to Notify Watchers and from Global 
template: Transaction to Global template: Correspondence or Global 
template: Admin Comment. Neither worked. Do I need to create a custom 
template? I am new to all of this scrip stuff, but I appreciate the 
power it gives RT. Now I just need to understand it better. Thanks for 
your time and consideration.

Vicki
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