[rt-users] Reply sent when Solving ticket...

[Brandon Pulsipher]

That works, but then a user receives 2 emails:
	One telling them the ticket is resolved
	Then a second one with the comments

I wanted to combine this into a single "Your issue has been resolved
with the following comments" e-mail.

-----Original Message-----
From: asterr [mailto:asterr at pobox.com] 
Sent: Friday, June 17, 2005 10:26 AM
To: Brandon Pulsipher
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Reply sent when Solving ticket...

I am using RT 3.0.6, but I simply set the Update Type to "Response
to Requestors" when entering a resolution, instead of "Comment".
This allows my resolution details to go to the requestor.

-Aaron

On Fri, 17 Jun 2005, Brandon Pulsipher wrote:

> I haven't been able to get this to work yet.  It seems that the
> 'resolve' action is processed before the comment, so when the resolve
> action runs, that comment isn't entered into the system yet.  Am I
> missing something?
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ruslan
U.
> Zakirov
> Sent: Thursday, June 16, 2005 9:28 PM
> To: fmml at cedval.org
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Reply sent when Solving ticket...
> 
> Francois Meehan wrote:
> > Hi,
> > 
> > When a ticket is "Resolve", and I have entered a description of what
I
> did
> > to resolve in the "message" section of the ticket, that message is
not
> > sent to the requester, he only receives the "According to our
records,
> > your request has been resolved. If you have any further questions or
> > concerns, please respond to this message." message...
> > 
> > Is this normal behavior? How can I change that?
> Start from
http://wiki.bestpractical.com/index.cgi?AddLastCommentToMail
> Then FAQ on the wiki
> Then search in archives.
> 
> > 
> > Francois
> > 
> > 
> > Random Thought:
> > ---------------
> > Many attempts to communicate are nullified by saying too much. -
> Robert Greenleaf
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > 
> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> > 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>