[rt-users] Reply sent when Solving ticket...

[Ruslan U. Zakirov]

Brandon Pulsipher wrote:
> That works, but then a user receives 2 emails:
> 	One telling them the ticket is resolved
> 	Then a second one with the comments
> 
> I wanted to combine this into a single "Your issue has been resolved
> with the following comments" e-mail.
Yes, just delete scrip that sends email without comment.

> 
> -----Original Message-----
> From: asterr [mailto:asterr at pobox.com] 
> Sent: Friday, June 17, 2005 10:26 AM
> To: Brandon Pulsipher
> Cc: rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] Reply sent when Solving ticket...
> 
> I am using RT 3.0.6, but I simply set the Update Type to "Response
> to Requestors" when entering a resolution, instead of "Comment".
> This allows my resolution details to go to the requestor.
> 
> -Aaron
> 
> On Fri, 17 Jun 2005, Brandon Pulsipher wrote:
> 
> 
>>I haven't been able to get this to work yet.  It seems that the
>>'resolve' action is processed before the comment, so when the resolve
>>action runs, that comment isn't entered into the system yet.  Am I
>>missing something?
>>
>>-----Original Message-----
>>From: rt-users-bounces at lists.bestpractical.com
>>[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ruslan
> 
> U.
> 
>>Zakirov
>>Sent: Thursday, June 16, 2005 9:28 PM
>>To: fmml at cedval.org
>>Cc: rt-users at lists.bestpractical.com
>>Subject: Re: [rt-users] Reply sent when Solving ticket...
>>
>>Francois Meehan wrote:
>>
>>>Hi,
>>>
>>>When a ticket is "Resolve", and I have entered a description of what
> 
> I
> 
>>did
>>
>>>to resolve in the "message" section of the ticket, that message is
> 
> not
> 
>>>sent to the requester, he only receives the "According to our
> 
> records,
> 
>>>your request has been resolved. If you have any further questions or
>>>concerns, please respond to this message." message...
>>>
>>>Is this normal behavior? How can I change that?
>>
>>Start from
> 
> http://wiki.bestpractical.com/index.cgi?AddLastCommentToMail
> 
>>Then FAQ on the wiki
>>Then search in archives.
>>
>>
>>>Francois
>>>
>>>
>>>Random Thought:
>>>---------------
>>>Many attempts to communicate are nullified by saying too much. -
>>
>>Robert Greenleaf
>>
>>>_______________________________________________
>>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>>
>>
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>
> 
> 
> _______________________________________________
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> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>