POLL: comments with status changes (was Re: [rt-users] Comment whenticket transfers queues)

Anne Ramey anner at blast.com
Fri Jun 17 15:21:09 EDT 2005


> Jay R. Ashworth wrote:
> 
>> So, a poll:
>>
>> ================================================================
>> When you make status changes to a ticket (current queue, owner,
>> priority, etc), do you add a related comment
>>
>> 1) Always
>> 2) Almost always
>> 3) Occasionally
>> 4) Almost never
>>
>> ================================================================
4)almost never--I've already replied with the relevant info to the 
client 98% of the time

Anne



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