[rt-users] Auto-change queue based on requestor

[Kevin Sonney]

I'm thinking the username or email address of the requestor as all users will be privileged and have read-only access into their respective queues.  I'm controlling this access by group rights.
 
Kevin

________________________________

From: Andrew Xenides [mailto:andrew at staff.esc.net.au]
Sent: Mon 6/20/2005 5:45 PM
To: Kevin Sonney; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Auto-change queue based on requestor


Hi Kevin,
 
What criteria are you basing the queue on, for example, will it be the subject of the email that is sent, or the email address of the requestor, or specific key words in the body of the message?
 

Andrew Xenides
System Administrator
EscapeNet 
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew at staff.esc.net.au
W: http://www.esc.net.au

 


________________________________

	From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Sonney
	Sent: Tuesday, 21 June 2005 9:26 AM
	To: rt-users at lists.bestpractical.com
	Subject: [rt-users] Auto-change queue based on requestor
	
	
	I'm looking for some help with a scrip for the following design.  
	 
	We will have one email address to submit issues to.
	We will have multiple queues based on organizational unit, i.e. Accounting, Real Estate
	Users of a specific organizational unit will be a member of a group with the same name as the queue.
	 
	I'm trying to write a scrip to determine the group of the requestor, then move the ticket to that requestor's queue.
	 
	Unfortunately, I'm not very good at perl and I'm having a hard time with the RT API.  I'm hoping somebody out there has done something similar to this and is willing to share their code.  I found the AutoChangeQueue on the wiki but I'm having a hard time tweaking it for what I'm trying to do.
	 
	Thanks in advance,
	 
	Kevin