[rt-users] view all open tickets

[Labonte, Phil]

You need to do this from the Tickets section and do a search for all
open tickets...

 

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From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Dwyer,
Mike # ATLANTA
Sent: Tuesday, June 21, 2005 3:54 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] view all open tickets

 

I have a new RT system I am now configuring.

 

What properties do I set so a manager (group) can view ALL open Tickets
in a queue, regardless of who owns them? Right now I see "unowned" and
"I own" in my "Home" "at a glance" view.

 

/mike

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