[rt-users] view all open tickets

Tue Jun 21 15:54:12 EDT 2005

I have a new RT system I am now configuring.

What properties do I set so a manager (group) can view ALL open Tickets
in a queue, regardless of who owns them? Right now I see "unowned" and
"I own" in my "Home" "at a glance" view.

/mike
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