[rt-users] Comments being rejected by email?

[Labonte, Phil]

I am using RT

 

Can someone help me figure where I can fix this:

 

I can send an email to the RT system and it creates a ticket and sends
an Autoreply.

Then when I email back a comment and I include the ticket ID as
indicated in the Autoreply email message I can an email back and the
only message I get back is "permission denied"

 

In the /var/log/messages log I get the following error:

vottrt1 RT: Permission Denied
(/usr/local/rt3/lib/RT/Interface/Email.pm:796)

 

Thanks!

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