[rt-users] view all open tickets

[Dave Kettmann]

I have made an Element to include on everyone's 'Home' page that lists all tickets with a status of open, new or stalled. We have a small tech support group that uses this, but it helps us keep track of open issues. I wouldnt know how to make only one user see it, but if you want what I have let me know. I just modified the MyTickets Element to show every open ticket.
 
Dave Kettmann
NetLogic
314-266-4000

-----Original Message-----
From: Dwyer, Mike # ATLANTA [mailto:Mike.Dwyer at globalpay.com]
Sent: Tuesday, June 21, 2005 2:54 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] view all open tickets


I have a new RT system I am now configuring.
 
What properties do I set so a manager (group) can view ALL open Tickets in a queue, regardless of who owns them? Right now I see "unowned" and "I own" in my "Home" "at a glance" view.
 
/mike

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