[rt-users] Web form type problem

[Stephen Turner]

At Wednesday 6/22/2005 10:55 AM, Jay wrote:
>Hello All,
>
>I have searched the list archives and cannot find anyting solid on
>this requirement, so here goes:
>I have a very specific web form which is used to send different types
>of emails out to clients. The catch is that now any out going must be
>injected into RT and then sent out to the client. So when the client
>replies to this email it goes straight into the relevant queue in RT.
>
>As far as I can see, the cgi script behind the form must have some way
>of obtaining the ticket number before the mail is actually sent out to
>the client therefore enabling the reply to go to RT
>
>Can this be done?
>Any pointer on this would be greatly appreciated!
>
>Kind regards,
>John

John,

Sounds like your cgi script should send mail not to the client, but just to 
RT with the From header set to the client's email address. Configure the RT 
queue to send mail to the requestor. Then the client will get a copy of the 
mail including the ticket number.

Steve