[rt-users] Web form type problem

[Jay]

Thanks for that,
Do I need to create a new scrip that will send this mail out to the client?

On 6/22/05, Stephen Turner <sturner at mit.edu> wrote:
> At Wednesday 6/22/2005 10:55 AM, Jay wrote:
> >Hello All,
> >
> >I have searched the list archives and cannot find anyting solid on
> >this requirement, so here goes:
> >I have a very specific web form which is used to send different types
> >of emails out to clients. The catch is that now any out going must be
> >injected into RT and then sent out to the client. So when the client
> >replies to this email it goes straight into the relevant queue in RT.
> >
> >As far as I can see, the cgi script behind the form must have some way
> >of obtaining the ticket number before the mail is actually sent out to
> >the client therefore enabling the reply to go to RT
> >
> >Can this be done?
> >Any pointer on this would be greatly appreciated!
> >
> >Kind regards,
> >John
> 
> John,
> 
> Sounds like your cgi script should send mail not to the client, but just to
> RT with the From header set to the client's email address. Configure the RT
> queue to send mail to the requestor. Then the client will get a copy of the
> mail including the ticket number.
> 
> Steve
> 
> 
>