[rt-users] Comments being rejected by email?

[Labonte, Phil]

That worked. Thanks!

I guess this is one of the differences from the previous versions of RT?

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Andrew
Xenides
Sent: Wednesday, June 22, 2005 12:12 AM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Comments being rejected by email?

I think I had this same problem. I gave ReplyToTicket access to
everyone,
and it worked fine

Andrew Xenides
System Administrator
EscapeNet 
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew at staff.esc.net.au
W: http://www.esc.net.au

 

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Jon Daley
> Sent: Wednesday, 22 June 2005 1:15 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Comments being rejected by email?
> 
>  	It sounds like the user was already created in RT, and doesn't 
> have his "let this user access RT" box checked.  Does this 
> happen with new 
> users, or just one particular "old" user?
> 
> On Tue, 21 Jun 2005, Labonte, Phil wrote:
> > I can send an email to the RT system and it creates a 
> ticket and sends
> > an Autoreply.
> >
> > Then when I email back a comment and I include the ticket ID as
> > indicated in the Autoreply email message I can an email back and the
> > only message I get back is "permission denied"
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 
> 


_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com