[rt-users] Comments being rejected by email?

[Andrew Xenides]

I think I had this same problem. I gave ReplyToTicket access to everyone,
and it worked fine

Andrew Xenides
System Administrator
EscapeNet 
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew at staff.esc.net.au
W: http://www.esc.net.au

 

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Jon Daley
> Sent: Wednesday, 22 June 2005 1:15 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Comments being rejected by email?
> 
>  	It sounds like the user was already created in RT, and doesn't 
> have his "let this user access RT" box checked.  Does this 
> happen with new 
> users, or just one particular "old" user?
> 
> On Tue, 21 Jun 2005, Labonte, Phil wrote:
> > I can send an email to the RT system and it creates a 
> ticket and sends
> > an Autoreply.
> >
> > Then when I email back a comment and I include the ticket ID as
> > indicated in the Autoreply email message I can an email back and the
> > only message I get back is "permission denied"
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> 
>