[rt-users] Problem while creating a ticket

Ahalya_Nathan at mudnebr.com Ahalya_Nathan at mudnebr.com
Wed Jun 22 13:29:19 EDT 2005


Hi all,
I am was able to create a ticket a few days back but right now i get this 
error:

[Wed Jun 22 17:11:08 2005] [warning]: RT::Handle=HASH(0xac8fc50) couldn't 
execute the query 'INSERT INTO Tickets (Status, Queue, Started, Type, 
InitialPriority, Starts, id, LastUpdated, Subject, FinalPriority, Creator, 
Owner, LastUpdatedBy, Resolved, Created, Priority, Due) VALUES (?, ?, ?, 
?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at 
/usr/local/lib/perl5/site_perl/5.8.6/DBIx/SearchBuilder/Handle.pm line 
494, <GEN29> line 139.
 (/usr/local/rt/lib/RT.pm:277)
[Wed Jun 22 17:11:08 2005] [crit]: Couldn't create a ticket: Object could 
not be created (/usr/local/rt/lib/RT/Ticket_Overlay.pm:590)
[Wed Jun 22 17:11:08 2005] [error]: WebRT: Ticket could not be created due 
to an internal error () (/usr/local/rt/share/html/Elements/Error:76)

Is there something wrong out here, i am not sure since i am a new to 
RT??Any suggestions will be helpful.

Regards,
Ahalya Nathan
Senior Programmer / Analyst
Information Technology, Metropolitan Utilities District 
(402) 449-8218 phone
(402) 449-8131 fax
ahalya_nathan at mudnebr.com
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