[rt-users] Resolve with e-mail of initial Request
Juan Mas
juan.mas at gmail.com
Thu Jun 23 14:32:02 EDT 2005
Please forgive me if this is something obvious. I just started to
look into this and figured I would check with you fine folk to find
the answer.
When a ticket is resolved, I would like to send the e-mail that the
ticket is resolved to the requestor, including in the e-mail the
initial request from the requestor. Is this possible? Im using 3.2.2
w/ MySQL.
Thanks.
--
-Juan
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