[rt-users] Resolve with e-mail of initial Request

[Juan Mas]

Hi.  This will change it for all queues, correct?  Is there any way to
do this for just 1 queue?

On 6/23/05, Brookes, Iris <Iris.Brookes at tdsecurities.com> wrote:
> Modify your global template "Resolved" to include the following:
> 
> (example)
> Subject: Resolved: {$Ticket->Subject}
> 
> According to our records, your request has been resolved. Your inital request was:
> {$Ticket->Transactions->First->Content()}.
> 
> If you have any further questions or concerns, please respond to this message. Here's the resolution:
> 
> {
>  my $resolution_comment;
>  my $Transactions = $Ticket->Transactions;
> 
>  $Transactions->Limit( FIELD => 'Type', VALUE => 'Comment' );
>  $Transactions->OrderByCols (
>               { FIELD => 'Created',  ORDER => 'DESC' },
>               { FIELD => 'id',     ORDER => 'DESC' },
>               );
> 
>  my $CommentObj = $Transactions->First;
>  if( $CommentObj && $CommentObj->id ) {
>   $resolution_comment = $CommentObj->Content;
>  }
> 
>  $resolution_comment;
> }
> 
> Regards,
> 
> Iris
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Juan Mas
> Sent: Thursday, June 23, 2005 2:32 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Resolve with e-mail of initial Request
> 
> 
> Please forgive me if this is something obvious.  I just started to
> look into this and figured I would check with you fine folk to find
> the answer.
> 
> When a ticket is resolved, I would like to send the e-mail that the
> ticket is resolved to the requestor, including in the e-mail the
> initial request from the requestor.  Is this possible?  Im using 3.2.2
> w/ MySQL.
> 
> Thanks.
> --
> -Juan
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> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 


-- 
-Juan