[rt-users] How to make CCs sticky?

[Asheesh Laroia]

On Fri, 24 Jun 2005, Vicki Stanfield wrote:

> Asheesh Laroia wrote:
>
>>  When a user emails our RT while CC:ing some email addresses, I would 
>>  like to add those people to the CC: list of the ticket.

> Change the $ParseNewMessageForTicketCcs in the RT_SiteConfig.pm to true 
> per the instructions in that file.

Great!

>>  Similarly, when a user replies to a ticket by email and CC:s someone, 
>>  I would like that email address to be added to the CC: list of the 
>>  ticket.

This is not handled by ParseNewMessageForTicketCcs.  How do I get this 
second step working?

>> I'm willing to write Scrips if necessary, but I don't see where the 
>> documentation is on extracting the CC: list from incoming emails, nor 
>> how to modify the list of CC:d people on a ticket.

-- Asheesh.

-- 
We are all dying -- and we're gonna be dead for a long time.