[rt-users] How to make CCs sticky?

[Vicki Stanfield]

Asheesh Laroia wrote:

> When a user emails our RT while CC:ing some email addresses, I would 
> like to add those people to the CC: list of the ticket.
>
> Similarly, when a user replies to a ticket by email and CC:s someone, 
> I would like that email address to be added to the CC: list of the 
> ticket.
>
> How would I achieve this?  I've read through the thread at 
> http://lists.bestpractical.com/pipermail/rt-users/2004-December/027461.html 
> , but that only considers the web interface.  (It also doesn't reach a 
> solution.)
>
> I'm willing to write Scrips if necessary, but I don't see where the 
> documentation is on extracting the CC: list from incoming emails, nor 
> how to modify the list of CC:d people on a ticket.
>
> -- Asheesh.
>
Change the $ParseNewMessageForTicketCcs in the RT_SiteConfig.pm to true 
per the instructions in that file.


Vicki