[rt-users] (no subject)

[Norton, Ian]

Hi Andrew,

There are two ways of doing this that I know of.

One is the resolve once scrip from the wiki - http://wiki.bestpractical.com/index.cgi?OnResolveOnce
The other way is to create an additional resolve state.
There's extensive discussion here - http://marc.theaimsgroup.com/?l=rt-users&m=108214712328243&w=2

Hope that helps.

Both of these solutions were found by a quick search on the wiki btw.

Regards, Ian.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Andrew Xenides
Sent: 27 June 2005 05:34
To: rt-users at lists.bestpractical.com
Subject: [rt-users] (no subject)

Hey,
 
Is there any way to stop a second resolved email from going out.
 
scenario.
 
User creates ticket.
ticket is replied to and resolved.
user replies to resolved email saying thank you this then reopens the ticket.
ticket is resolved again resulting in a second email going out.
 
is there a way to "resolve without email"
 
 

Andrew Xenides
System Administrator
EscapeNet
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew at staff.esc.net.au
W: http://www.esc.net.au