[rt-users] (no subject)

[Andrew Xenides]

Hey,
 
Is there any way to stop a second resolved email from going out.
 
scenario.
 
User creates ticket.
ticket is replied to and resolved.
user replies to resolved email saying thank you
this then reopens the ticket.
ticket is resolved again resulting in a second email going out.
 
is there a way to "resolve without email"
 
 

Andrew Xenides
System Administrator
EscapeNet 
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew at staff.esc.net.au
W: http://www.esc.net.au

 
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