[rt-users] SendEmail.pm troubles

[Labonte, Phil]

I have the same problem

 

 

  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Maciak,
TJ
Sent: Monday, June 27, 2005 11:20 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] SendEmail.pm troubles

 

Anyone else have problems with the "Reply to Requestor" functionality
(or adding an email address in CC: or BCC: fields?).

No email gets sent and my log looks like this:

 

[Mon Jun 27 14:12:08 2005] [debug]: About to think about scrips for
transaction #446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)
[Mon Jun 27 14:12:08 2005] [debug]: About to prepare scrips for
transaction #446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:158)
[Mon Jun 27 14:12:08 2005] [debug]: Found 5 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:354)
[Mon Jun 27 14:12:09 2005] [debug]: About to commit scrips for
transaction #446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-5.9.12495554572168 at example.com> #27/446 - Scrip 5
(/opt/rt3/lib/RT/Action/SendEmail.pm:235)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-5.9.12495554572168 at example.com> No recipients found.
Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-6.12.2683551134008 at example.com> #27/446 - Scrip 6
(/opt/rt3/lib/RT/Action/SendEmail.pm:235)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-6.12.2683551134008 at example.com> No recipients found.
Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-7.4.03791924549544 at example.com> #27/446 - Scrip 7
(/opt/rt3/lib/RT/Action/SendEmail.pm:235)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-7.4.03791924549544 at example.com> No recipients found.
Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)

 

It finds Scrip #6 (which is the one that sends to Requestor) but it does
not find the requestor address and if I type in a CC or BCC these items
also never get found.

 

Any help, tips, ideas would be very appreciated.

 

Thanks,

 

T.J. Maciak


Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713

F: (616)456-3448

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050627/b78e1683/attachment.htm>