[rt-users] SendEmail.pm troubles

[Brookes, Iris]

If this is the case, what is the purpose of creating a global scrip to set the AdminCC????
 -> see: http://wiki.bestpractical.com/index.cgi?AddAdminCc 
 
Iris

 -----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Dwyer, Mike # ATLANTA
Sent: Monday, June 27, 2005 5:05 PM
To: Maciak, TJ; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] SendEmail.pm troubles



 I found this issue in the rt archive. Is this the same thing? I really don't understand what a watcher is if it's not just a person who would be in the loop (watch) a given que. And why someone would have to be listed as a "watcher" for any email response (other then the initial one) is beyond me. I will test ......
On 19 Mar 2002, Marc Beyer wrote:



> I've got rt 2.0.11 up and running, it is accepting emails, creating

> tickets and responding to ticket creation via email (as configured). But

> after the initial confirmation to the requestor it will not send out any

> more emails either to Cc's or requestors. I've tried both responding

> manually (via the web interface) and having it automatically respond to

> an event via a scrip, neither works. The error log shows:



You need to apply Watchers to the Queues, otherwise no-one is listed as

receiving the 'regular' mails to the queue.
 

  _____  

From: Dwyer, Mike # ATLANTA 
Sent: Monday, June 27, 2005 4:54 PM
To: Maciak, TJ; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] SendEmail.pm troubles


exact same issue: "No recipients found. Not sending.  (/usr/local/rt3/lib/RT/Action/SendEmail.pm:247) "
 

  _____  

From: Maciak, TJ [mailto:tmaciak at ci.grand-rapids.mi.us] 
Sent: Monday, June 27, 2005 4:44 PM
To: Dwyer, Mike # ATLANTA
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] SendEmail.pm troubles


My RT log is located: /opt/rt3/var/log and the name rt.log
This is the "default" log however it can be changed inside the RT_SiteConfig.pm if you have chosen to do such a thing.
 
T.J. Maciak


Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448


 

  _____  

From: Dwyer, Mike # ATLANTA [mailto:Mike.Dwyer at globalpay.com] 
Sent: Monday, June 27, 2005 4:40 PM
To: Maciak, TJ; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] SendEmail.pm troubles


I too have the same problem. In fact I just posted an email to this group.
Which log (location) are you looking at?
 
/mike
 

  _____  

From: Maciak, TJ [mailto:tmaciak at ci.grand-rapids.mi.us] 
Sent: Monday, June 27, 2005 11:20 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] SendEmail.pm troubles


Anyone else have problems with the "Reply to Requestor" functionality (or adding an email address in CC: or BCC: fields?).
No email gets sent and my log looks like this:
 
[Mon Jun 27 14:12:08 2005] [debug]: About to think about scrips for transaction #446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)
[Mon Jun 27 14:12:08 2005] [debug]: About to prepare scrips for transaction #446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:158)
[Mon Jun 27 14:12:08 2005] [debug]: Found 5 scrips (/opt/rt3/lib/RT/Scrips_Overlay.pm:354)
[Mon Jun 27 14:12:09 2005] [debug]: About to commit scrips for transaction #446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167)
[Mon Jun 27 14:12:09 2005] [info]: < rt-3.4.2-27-446-5.9.12495554572168 at example.com> #27/446 - Scrip 5  (/opt/rt3/lib/RT/Action/SendEmail.pm:235)
[Mon Jun 27 14:12:09 2005] [info]: < rt-3.4.2-27-446-5.9.12495554572168 at example.com> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)
[Mon Jun 27 14:12:09 2005] [info]: < rt-3.4.2-27-446-6.12.2683551134008 at example.com> #27/446 - Scrip 6  (/opt/rt3/lib/RT/Action/SendEmail.pm:235)
[Mon Jun 27 14:12:09 2005] [info]: < rt-3.4.2-27-446-6.12.2683551134008 at example.com> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)
[Mon Jun 27 14:12:09 2005] [info]: < rt-3.4.2-27-446-7.4.03791924549544 at example.com> #27/446 - Scrip 7  (/opt/rt3/lib/RT/Action/SendEmail.pm:235)
[Mon Jun 27 14:12:09 2005] [info]: < rt-3.4.2-27-446-7.4.03791924549544 at example.com> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)
 
It finds Scrip #6 (which is the one that sends to Requestor) but it does not find the requestor address and if I type in a CC or BCC these items also never get found.
 
Any help, tips, ideas would be very appreciated.
 
Thanks,
 
T.J. Maciak


Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448


 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050627/8cc6a35b/attachment.htm>