[rt-users] SendEmail.pm troubles

Tue Jun 28 11:02:17 EDT 2005

Seems like the replies are working but it will only reply to a requestor
that is not the same as the technician logged into RT.

In other words, I login as myself (tmaciak) and make a reply to a ticket.

As long as the requestor is somebody other than (tmaciak) it appears to send
the reply to the requestors email address.

Is this the same behavior for you too?

T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448

  _____  

From: Brookes, Iris [mailto:Iris.Brookes at tdsecurities.com] 
Sent: Monday, June 27, 2005 5:11 PM
To: Dwyer, Mike # ATLANTA; Maciak, TJ; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] SendEmail.pm troubles

If this is the case, what is the purpose of creating a global scrip to set
the AdminCC????
 -> see: http://wiki.bestpractical.com/index.cgi?AddAdminCc
<http://wiki.bestpractical.com/index.cgi?AddAdminCc>  

Iris

 -----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Dwyer, Mike #
ATLANTA
Sent: Monday, June 27, 2005 5:05 PM
To: Maciak, TJ; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] SendEmail.pm troubles

 I found this issue in the rt archive. Is this the same thing? I really
don't understand what a watcher is if it's not just a person who would be in
the loop (watch) a given que. And why someone would have to be listed as a
"watcher" for any email response (other then the initial one) is beyond me.
I will test ......
On 19 Mar 2002, Marc Beyer wrote:

> I've got rt 2.0.11 up and running, it is accepting emails, creating

> tickets and responding to ticket creation via email (as configured). But

> after the initial confirmation to the requestor it will not send out any

> more emails either to Cc's or requestors. I've tried both responding

> manually (via the web interface) and having it automatically respond to

> an event via a scrip, neither works. The error log shows:

You need to apply Watchers to the Queues, otherwise no-one is listed as

receiving the 'regular' mails to the queue.

  _____  

From: Dwyer, Mike # ATLANTA 
Sent: Monday, June 27, 2005 4:54 PM
To: Maciak, TJ; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] SendEmail.pm troubles

exact same issue: "No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:247) "

  _____  

From: Maciak, TJ [mailto:tmaciak at ci.grand-rapids.mi.us] 
Sent: Monday, June 27, 2005 4:44 PM
To: Dwyer, Mike # ATLANTA
Cc: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] SendEmail.pm troubles

My RT log is located: /opt/rt3/var/log and the name rt.log
This is the "default" log however it can be changed inside the
RT_SiteConfig.pm if you have chosen to do such a thing.

T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448

  _____  

From: Dwyer, Mike # ATLANTA [mailto:Mike.Dwyer at globalpay.com] 
Sent: Monday, June 27, 2005 4:40 PM
To: Maciak, TJ; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] SendEmail.pm troubles

I too have the same problem. In fact I just posted an email to this group.
Which log (location) are you looking at?

/mike

  _____  

From: Maciak, TJ [mailto:tmaciak at ci.grand-rapids.mi.us] 
Sent: Monday, June 27, 2005 11:20 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] SendEmail.pm troubles

Anyone else have problems with the "Reply to Requestor" functionality (or
adding an email address in CC: or BCC: fields?).
No email gets sent and my log looks like this:

[Mon Jun 27 14:12:08 2005] [debug]: About to think about scrips for
transaction #446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:154)
[Mon Jun 27 14:12:08 2005] [debug]: About to prepare scrips for transaction
#446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:158)
[Mon Jun 27 14:12:08 2005] [debug]: Found 5 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:354)
[Mon Jun 27 14:12:09 2005] [debug]: About to commit scrips for transaction
#446 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-5.9.12495554572168 at example.com
<mailto:rt-3.4.2-27-446-5.9.12495554572168 at example.com> > #27/446 - Scrip 5
(/opt/rt3/lib/RT/Action/SendEmail.pm:235)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-5.9.12495554572168 at example.com
<mailto:rt-3.4.2-27-446-5.9.12495554572168 at example.com> > No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-6.12.2683551134008 at example.com
<mailto:rt-3.4.2-27-446-6.12.2683551134008 at example.com> > #27/446 - Scrip 6
(/opt/rt3/lib/RT/Action/SendEmail.pm:235)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-6.12.2683551134008 at example.com
<mailto:rt-3.4.2-27-446-6.12.2683551134008 at example.com> > No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-7.4.03791924549544 at example.com
<mailto:rt-3.4.2-27-446-7.4.03791924549544 at example.com> > #27/446 - Scrip 7
(/opt/rt3/lib/RT/Action/SendEmail.pm:235)
[Mon Jun 27 14:12:09 2005] [info]:
<rt-3.4.2-27-446-7.4.03791924549544 at example.com
<mailto:rt-3.4.2-27-446-7.4.03791924549544 at example.com> > No recipients
found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:247)

It finds Scrip #6 (which is the one that sends to Requestor) but it does not
find the requestor address and if I type in a CC or BCC these items also
never get found.

Any help, tips, ideas would be very appreciated.

Thanks,

T.J. Maciak

Internet/Intranet Developer
Department of IT
City of Grand Rapids
P: (616)456-3713
F: (616)456-3448

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