[rt-users] Disable notifications to the listed recipients- Problems

[Jon Daley]

 	I have only been using RT for a little while, so perhaps I am off, 
but when you say you are "checking the boxes", are you checking the boxes 
below the "this message will be sent to..."?  And then not click the 
related "save changes" button?  I would agree that the message is 
confusing, but I don't believe when you click "update ticket" above, it 
saves the values below.
 	The way I understand it, if you want to permanently affect who 
gets the messages, you tick the boxes, and hit "save changes".
 	If you want to just affect who gets the current message, you 
adjust the fields at the top, "comments (not sent to requestors)", CC, 
BCC, etc, and these changes only affect the current message.


On Tue, 28 Jun 2005, Adrian Carter wrote:
> I've seen it occur on Non merged tickets too. It seems a def. bug. Im on RT 
> 3.4.2/Debian-Sarge/Apache2-FCGI.
>
> See a note from one of my engineers:
>
> I sent a test to support from netsXXXXXtest at hotmail.com, which I took.  I 
> added ryan at netsXXXX.com.au <mailto:ryan at netspeed.com.au> (as it's not in RT) 
> to the requestors list and I sent 3 tests:
>
>
>
> The first had ryan and netspeedtest unticked,
>
> The second had netspeedtest ticked and ryan unticked
>
> The third had netspeedtest unticked and ryan ticked
>
>
>
> Ryan received all three tests as did the netspeedtest.
>
>
>
> Below is the area I am talking about:
>
>
>
>
>   *This message will be sent to...*
>
> /(Check boxes to disable notifications to the listed recipients)/
>
> On Correspond Notify AdminCcs with template Admin Correspondence
>
>
> On Correspond Notify Requestors and Ccs with template Correspondence
>
> · *To*: netsXXXXtest at hotmail.com
>
> · *To*: ryan at netsXXXX.com.au
>
>
> On Correspond Notify Other Recipients with template Correspondence
>
> If this doesn't make any sense please let me know.
>
> / /
>
> - Shane
>
> Francois Meehan wrote:
>> I have merged two tickets. Since, when making a reply and select the
>> "disable notifications to the listed recipients" option for a particular
>> individual (that came from the second ticket), reply are sent to that
>> person anyway...
>> 
>> That got me into a bit of trouble :-)
>> 
>> Is this a known bug?