[rt-users] Disable notifications to the listed recipients- Problems

[Adrian Carter]

I've seen it occur on Non merged tickets too. It seems a def. bug. Im on 
RT 3.4.2/Debian-Sarge/Apache2-FCGI.

See a note from one of my engineers:

I sent a test to support from netsXXXXXtest at hotmail.com, which I took.  
I added ryan at netsXXXX.com.au <mailto:ryan at netspeed.com.au> (as it's not 
in RT) to the requestors list and I sent 3 tests:

 

The first had ryan and netspeedtest unticked,

The second had netspeedtest ticked and ryan unticked

The third had netspeedtest unticked and ryan ticked

 

Ryan received all three tests as did the netspeedtest.

 

Below is the area I am talking about:

 


    *This message will be sent to...*

/(Check boxes to disable notifications to the listed recipients)/

On Correspond Notify AdminCcs with template Admin Correspondence


On Correspond Notify Requestors and Ccs with template Correspondence

· *To*: netsXXXXtest at hotmail.com

· *To*: ryan at netsXXXX.com.au


On Correspond Notify Other Recipients with template Correspondence

If this doesn't make any sense please let me know.

/ /

- Shane

Francois Meehan wrote:

>Hi all,
>
>I have merged two tickets. Since, when making a reply and select the
>"disable notifications to the listed recipients" option for a particular
>individual (that came from the second ticket), reply are sent to that
>person anyway...
>
>That got me into a bit of trouble :-)
>
>Is this a known bug?
>
>François
>
>
>Random Thought:
>---------------
>Our dilemma is that we hate change and love it at the same time; what we really want is for things to remain the same but get better. - Sydney J. Harris, 1917 - 1986
>_______________________________________________
>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
>
>  
>

-- 
Adrian Carter
Technical Manager
Leading Edge Internet

Web	  http://www.lei.net.au http://support.lei.net.au
Direct    +61 2 6163 6162  Support 1 300 662 415
E-mail    cartera at lei.net.au

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